Karl brings research, business and public policy backgrounds to his current career in international public affairs and corporate communications research. Karl has focused his PhD work on persuasion in transnational digital and broadcast communication, with a particular focus on the influence of mediated musical performance. He is uniquely trained and experienced at effective research in difficult country environments. He has managed research in over 70 countries with particular experience in Eastern Europe, the Balkans, the CIS, the Middle East/North Africa, South Asia and the Caribbean. Learn more by watching his PBS television interview at http://video.unctv.org/video/15394988 or listening to his WNCU radio interview at http://measureradio.libsyn.com/challenging-environments-and-global-opinion-research.
Feld, K.G. (2012). Do You Know Where Your Data Come From? Successful Offshore Data Collection Management. Planung & Analyse; Zeitschrift fuer Marktforschung u. Marketing. No. 2., 37.
Feld, K. G. and D. Peng (2011). Quality Control in Survey Research Today. Survey Practice. April, www.surveypractice.org.
Feld, K.G., B. Shanks, K. Tillmann and J. Willingham. (2011). An Examination of Internet Users in Iraq. Alert! Vol. 51, No.2.
Augenreich, B., K. Feld, A. Pessala and R. Richardson (2010). The Impact of Military Operations on Afghan Optimism. Proceedings of the American Statistical Association.
Feld, K.G. and S. Pagano. (2010, September). Measuring Progress In Conflict Environments: Measuring Afghanistan Progress Data Collection Design Plan. US Army Corps of Engineers.
Chappell, E. and K.G. Feld. (2010). 2010 Cairo Media Audience Tracking Report. Cairo: Media Development Program.
Chappell, E. and K.G. Feld. (2010). 2010 Alexandria Media Audience Tracking Report. Cairo: Media Development Program.
Courtney, J. and K.G. Feld. (2010) Aswan Media Audience Highlights Report. Cairo: Media Development Program.
Courtney, J. and K.G. Feld. (2010). Minya Media Audience Highlights Report. Cairo: Media Development Program.
Feld, K.G. and B. Shanks. (2010). Internet Media Use and Middle Eastern Public Opinion. Alert! Vol. 48, No. 3.
Feld, K.G. and W. Hayes. (2010). The Media Habits of Afghan Women. Kabul: ACSOR.
Courtney, J., K. Feld and B. Shanks (2010, March). Divided Lives; Urban Egyptian Women Inside and Outside The Home. Washington, D.C.: D3 Systems.
Feld, K.G. (2009, May) Research In A Danger Zone. Research World. 49-51.
Feld, K.G. and W. Hayes. (2009, May). Different Faces of Shari’a: Women’s Aspirations in Saudi Arabia and South Asia. Washington, D.C.: D3 Systems.
Feld, K.G. (2009, March). International Broadcasting In Haiti. Voice of America Annual Service Report. Washington, DC: InterMedia Research Institute.
Feld, K.G. V. Gardner and J. Lee (2009). Women’s Strong Desire For Better Health In Muslim Majority Countries. Washington, D.C.: D3 Systems, February.
Casu, I. and K.G. Feld (2009, January). Research Capacity Review for the Media Program In Moldova. Chisinau, Moldova: Media Program In Moldova.
Feld, K.G. (2008). Survey Costing. In P. Lavrakas (Ed.). Encyclopedia of Survey Research Methods. Los Angeles: SAGE Books.
Feld, K. G., V. Gardner and S. Hashimi (2008). Living Female In Afghanistan. Alert! Vol.46, No.9.
Feld, K. G. and W. Hayes. (2008, August). The Domestic Lives of Pakistani Women. Washington, D.C.: D3 Systems.
Feld, K.G. (2008, July). Overview of the MENA Media Training Center Marketplace. Cairo, Egypt: Media Development Programme.
Feld, K.G, V. Gardner and S. Hashimi. (2008, July). Living Female in Afghanistan. Washington, D.C.: D3 Systems.
Feld, K.G. and V. Gardner. (2008, June). Middle East News Agency Internet Brief. Cairo, Egypt: Media Development Programme.
Feld, K.G. and J. Lee. (2008, June). The Changing Face of News Reporting In Egypt: Media, Sources and Trust. Cairo, Egypt: Media Development Programme.
Feld, K.G. (2008). New CATI Software: The Best Way To Adopt It. Alert! Vol.45, No.5, 24-5, 43.
Feld, K.G. (2008, March). Alexandria Media Market Customer Segmentation: Distribution Analysis for Akhbar El Yom. Cairo, Egypt: Media Development Programme.
Keld, K.G. (2008, February). Alexandria Media Market Customer Segmentation: Pricing and Content Analysis for Akhbar El Yom. Cairo, Egypt: Media Development Programme.
Feld, K.G. and W. Stone (2007). Improving Honeywell’s Market Research: Combining Online Surveys, Traditional Interviewing Techniques and Web-based Reporting. In P. Mouncey and F. Wimmer (Ed.), Market Research Best Practice; 30 Visions For The Future (pp.195-212). Chichester: John Wiley & Sons, Ltd.
Feld, K.G. (2007, November). Giving Voice To Women In Muslim Countries. PublicOpinionPros.com.
Feld, K.G. (2007). Do You Know Where Your Data Came From? Quirks Marketing Research Review. Vol. XXI, No.10. 24-31.
Feld, K. (2007, March). International Broadcasting In Four Cities Of Haiti. Voice of America Annual Service Report. Washington, DC: InterMedia Research Institute.
Feld, K. (2006) “Offshoring Captive Back Office Operations: Where Do I Go Now?” Customer Relationship Management. Vol. XI, No.3. pp.28-32.
Feld, K. (2006). “Adverse Event Reporting In Healthcare Market Research.” Alert! Vol.44, No.6.
Feld. K. (2005). “Contact Center Scheduling Tools and Applications.” Alert! Vol.43, No.12. pp.6-7, 16-17.
Feld, K.G. and W. Stone (2003). Combining Online Surveys, Traditional Interviewing Techniques and Web-Based Reporting to Measurably Improve Honeywell’s Market Research. Excellence in International Research 2003. Amsterdam: ESOMAR.
Feld, K. (2003). Marketing Research Tomorrow. Alert! Vol.41, No. 4, pp. 15, 27.
Feld, K.G. and W. Stone (2002). Using Six-Sigma to Change and Measure Improvement. Performance Improvement, Vol. 41, No. 9, 20-26.
Feld, K.G. (2002). Six-Sigma Online. Research World. Vol. 10 No. 5. 20-21.
Feld, K.G. (2002). Neue Studie zu E-Interviewen. Planung & Analyse; Zeitschrift fuer Marktforschung u. Marketing. 8-9.
Feld, K.G. (2001). Using e-Interviewers Improves Web Survey Data Quality. Proceedings of the American Statistical Association.
Feld, K.G. (2001). The Impact of Adding e-Interviewers to Web-Based Research. In D. Heerwegh and G. Loosveldt (Eds.), Survey-onderzoek middles het Internet. Een exploratie van het terrain. Leuven: Catholic University of Leuven, Department of Sociology, Centre for Survey Methodology.
Feld, K. (2001). “Online Polling and Survey Research.” Campaigns and Elections.
Feld, K. (2001). “When Push Comes to Shove; A Polling Industry Call to Arms.” Public Perspective, The Roper Center for Public Opinion Research, Vol. 12, No. 5, pp.37-9.
Feld, K. (2001). “Using e-Interviewers Improves Data Quality.” Research News, Market Research Society of Australia.
Feld, K., D. Olsen, and S. Wygant (2001). “Getting a Better Bang for Your Research Buck: Comparative Analysis of Telephone, E-mail and E-interviewing Surveys.” WorldOpinion.com, Survey Sampling, Inc.
Feld, K. (2001). e-Interviewers Improve Web Survey Data Quality. Imprints, Vol. 29, No. 9.
Feld, K.G. (2000). “Featured Practice Overview--e-Interviewers: Adding the Interviewer Into Web-based Research.” In B. Donath (Ed.), Gathering Primary Data on the Web; How to Research Your Markets Quickly and Efficiently Via the Internet (pp. 23-27). Philadelphia: Institute for Business Marketing, Penn State.
Feld, K.(2000). “Live Interviewers Help Web Surveys.” MR Week. December 20, London: MR News.
Feld, K. and S. Wygant. (2000). “e-Interviewers Add Human Touch to Web-based Research.” Journal of Online Research. July. Interactive Marketing Research Organization.
Feld, K. (2000). “Internet Explosion Supports Online Consumer and Public Opinion Research.” Alert!. Vol. 38, No. 7. Marketing Research Association, pp. 6-7.
Feld, K. (2000). “’Push Polling’ Today. What Researchers Can Do About It.” WorldOpinion.com. May 30, Survey Sampling, Inc.
Feld, K. (2000). “The Internet Explosion Supports On-Line Consumer and Public Opinion Research.” WorldOpinion.com. May 17. Survey Sampling, Inc.
Feld, K.(2000). “Respondent Trends are Negative. Take Action Now!” Alert!. Vol. 38, No.5. May. Marketing Research Association, pp.13-4.
Feld, K. (2000). “What Are Push Polls, Anyway?” Campaigns and Elections. Vol. 21, No.4. Washington, D.C.: Congressional Quarterly, Inc., May.
Feld, K. (2000). “Good Introductions Save Researchers Time, Money.” Marketing News. Chicago: American Marketing Association, February 28.
Feld, K. (2000). “Daytime Consumers; Who’s At Home?” Alert!. Vol. 38, No. 1. January. Marketing Research Association, pp. 30-1.
Feld, K.G., S. Merrill, E. Augenbraun, and I. Guest (1999). Reconciling Ethnic Conflicts; A Case Study of Bosnia-Herzegovina and Croatia. USAID Evaluation Special Study No. 80 PN-ACA-920.
Feld, K.G. (1992). Collective Security In The Post-Cold War Era: The Changing Relationship to Existing Commitments. In US-German Security Relations Today. Washington, DC: Croton Institute.
Feld, K. (2017, April 21). Taking the Sonderzug nach Pankow: A Case Study of Managing Response to Foreign Transnational Broadcasting Inside the German Democratic Republic. Kentucky Foreign Language Conference. University of Kentucky: Lexington, KY
Feld, K. (2017, March 22). Stimulating and Controlling Crisis: A Case Study of the German Democratic Republic's Responses to Foreign Transnational Broadcasting. North Carolina State University 12th Annual Graduate Student Research Symposium. North Carolina State University: Raleigh, NC
Feld, K. (2017, March 18). Containing Udo Lindenberg's Music: A Case Study of the German Democratic Republic's Response to Foreign Transnational Music Broadcasting. American Musicological Association Southeast Spring Meeting. Furman University: Greenville, SC
Feld, K. (2016, March 5-6). Giving Back; How Globalization Can Change Symphonic Music. Mid-Atlantic Chapter of the Society for Ethnomusicology 2016 Annual Meeting. Charlottesville, VA.
Feld, K. (2016, March 3-5). Taking the Sonderzug nach Pankow: A Case Study of Managing Response to Foreign Transnational Broadcasting in the German Democratic Republic. Association for Education in Journalism and Mass Communication 41st Annual Southest Colloquium. Baton Rouge, LA.
Feld, K. (2015 October 16-17). Following Guido d’Arezzo’s Prologus in antiphonarium and Regule rithmice: Tracing the First Transmission of Modern Musical Notation. American Musicological Society Joint Southeast and Capital Chapter Fall Meeting. Richmond, VA.
Feld, K. (2013, October 10-11). Evaluating Sustainability for The Rotary Foundation: Doing More Research Better, With Less. SAPOR Annual Conference. Raleigh, NC.
Feld, K.G. (2012, February 23). Conducting Surveys In Developing Countries. Short Course for The Odum Institute, University of North Carolina--Chapel Hill. Chapel Hill: NC.
Augenreich, B., K.G. Feld, A. Pessala, and J. Richardson. (2010, October 6-8). The Impact of Military Operations on Afghan Optimism. SAPOR Annual Conference. Raleigh, NC.
Feld, K.G., B. Shanks, K. Tillman, and J. Willingham. (2010, June 21-24). An Examination of Internet Users In Iraq. Military Operations Research Society. Quantico, VA.
Augenreich, B., Feld, K.G., Pessala, A. and J. Richardson. (2010, May 11-16). The Impact of Military Operations on Afghan Optimism. Joint WAPOR/AAPOR Annual Conference. Chicago, IL.
Chappel, E., J. Courtney, K.G. Feld, and R. Johnston. (2010, April 14). An In-depth Look at the Ahram Newspaper Reader. Al Ahram Media Conference. Cairo, Egypt.
Chappel, E., Courtney, J., Feld, K.G. and R. Johnston. (2010, April 13). MDP Media Markets Audience Analysis. Al Ahram Media Conference. Cairo, Egypt.
Feld, K.G. and B. Shanks. (2009, October 9). Internet News Use and Middle Eastern Public Opinion. SAPOR Annual Conference. Raleigh, NC.
Feld, K.G. and B. Shanks. (2009, May 15). Internet News Use and Middle Eastern Public Opinion. AAPOR Annual Conference. Hollywood, FL.
Feld, K.G. (2009, February 17). Public Opinion and Mass Media Around The World. Presented at North Carolina State University, Raleigh.
Feld, K.G. (2008). CATI Survey Project Management. Short course taught to D3 Systems, Washington DC: December.
Feld, K.G., V. Gardner, S. Hashimi, Z. Mohsini, J. Richardson, and M. Warshaw (2008, October 9-10). Survey Research in Afghanistan: Challenges and Results. Presented at the Southern Association for Public Opinion Research Annual Conference, Raleigh, NC.
Feld, K.G., V. Gardner, S. Hasimi, Z. Mohsini, J. Richardson, M. Warshaw, (2008, June 25-28). Survey Research in Afghanistan: Challenges and Results. Presented at the International Conference on Survey Methods in Multinational, Multiregional and Multicultural Contexts (3MC), Berlin, Germany.
Feld, K.G. and V. Gardner. (2008, May). The Changing Face of News Reporting In Egypt: Media, Sources and Trust. Presented at the 63rd AAPOR Annual Conference, New Orleans.
Feld, K.G. (2007, December). Understanding And Using Survey Disposition Reports. Seminar taught to D3 Systems, Washington, DC.
Feld, K.G. (2007, November). Understanding And Using Survey Disposition Reports. Seminar taught to Mund Americas, Mexico City, Mexico.
Feld, K.G. and J. Richardson. (2007, October 5). Looking at Iran: A Picture via CATI Surveying. Presentation for the SAPOR Annual Conference, Raleigh.
Feld, K.G. (2007, September 19-21). Muslim Women’s Perspectives On Gender Issues. Presentation for the WAPOR Annual Conference, Berlin, Germany.
Feld, K.G. (2007, September 16-18). Women In The World’s Muslim Economies; Measuring the Effectiveness of Empowerment. Presentation for the ESOMAR 60th Annual Conference, Berlin, Germany.
Feld, K.G. (2007). Research and Success. Presentation for the Media Development Programme’s Research Standards For Egypt Conference, Cairo, Egypt, August 27.
Feld, K.G. (2007, May). Using Mixed-Mode Data Collection In Twelve Muslim Countries to Complete Nationally Representative Research on Women’s Rights. Presentation for the American Association for Public Opinion Research 62nd Annual Conference, Anaheim, CA.
Feld, K.G. (2007, April 2-5). Quantitative Research Design and Data. Seminar taught for Management Systems International’s USAID Media Development Project, Cairo, Egypt.
Feld, K.G. (2006, October 15-18). Reconnecting with Pharmaceutical Customers through Product Placement, Surveys and Product News. Presentation for the Society of Consumer Affairs Professionals Annual Conference, Toronto, Canada.
Feld, K.G. (2006, May). Trends In Mode Effects In Physician Surveys Across Time: A Comparison of Internet And Telephone Methods. Presentation for the American Association for Public Opinion Research 61st Annual Conference, Montreal, Cananda.
Feld, K.G. (2004, October 18). Costing Quantitative Live Interview and Web Data Collection. Short course taught for Marketing Research Association, Richmond, VA.
Feld, K.G. (2004, July). Cost Accounting and Quantitative Marketing Research Field Work. Short course for Marketing Research Association, Park City, UT.
Feld, K.G. (2004, May). Call Center Scheduling (Workforce Management) Tool Capabilities and Applications. Presented at International Field Directors & Technologies Conference, Scottsdale, AZ.
Feld, K.G. (2003). Overseas Competition for Data Collection: A Wake-Up Call. 45th Annual Conference and Symposium 2003 of the Marketing Research Association. San Francisco, CA.
Feld, K.G. (2003, May). Comparing Internet ‘River’, Internet ‘Panel’, and RDD CATI Sampling; Do the Differences Affect the Data? Interactive paper session presented for the 2003 Annual Conference of the American Association for Public Opinion Research. Nashville, TN.
Feld, K (2003). “Educating Clients and The Industry.” Presentation for the Second Annual CMOR Workshop “Protecting Our Assets.” Orlando, February 3-4, 2003.
Feld, K.G. (2002). e-Interviewers Improve Web Survey Data Quality. Winter marketing research course curriculum, Algonquin College, Canada.
Feld, K.G. (2002). The Impact of Adding E-interviewers to Web-Based Research. Paper presented for the 2002 International Conference on Improving Surveys. Copenhagen, Denmark.
Feld, K. (2002). “Combining Old and New Research Techniques to Improve B2B Customer Service and Reduce the Bottom Line.” Paper presented for the UK’s Business Intelligence Group’s 2002 Annual Conference “Business Futures—Towards 2010.” Chepstow, Wales.
Feld, K. (2002). “Understanding the Porsche Customer; Delivering the Porsche Promise.” Presentation for the Spring Conference of the Automotive Market Research Council, Tucson.
Feld, K.G. (2002). Multi-Channel Telephone and Web Research Technologies. Presentation for CMOR’s Respondent Cooperation Workshop, Chicago, IL.
Feld, K.G. (2002). Combining Online Surveys, Traditional Interviewing Techniques and Web-Based Reporting to Measurably Improve Honeywell’s Market Research. Paper presented for “Net Effects 5” of ESOMAR, Berlin, Germany.
Feld, K.G. (2001). How To Use Surveys To Create Better Customer Value, Loyalty and Build Customer Partnerships. Co-presented with J. E. Thomas, W. K. Stone and L. Werner. Presentation for the International Quality and Productivity Center Online Market Research and Web-Based Surveys Summit, San Francisco, CA.
Feld, K.G. (2001). Mixed Mode Methods (Web and Phone) and Increasing Respondent Satisfaction. Presentation for the 26th Annual Conference of the Council of American Survey Research Organizations, Amelia Island, Florida.
Feld, K.G. (2001). Phone-Web-Phone: The Methodology of Tomorrow. Presentation for the 22nd Annual Marketing Research Conference of the American Marketing Association, Atlanta.
Feld, K.G. (2001, May). The Impact of Adding e-Interviewers To Web-Based Research. Presentation for the American Association for Public Opinion Research 56th Annual Conference, Montreal.
Feld, K.G. (2001). Internet Survey Challenge and Showcase. Presentation for the Association for Survey Computing, London, UK.
Feld, K.G. and S. Wygant (2000). Getting a Better Bang For Your Research Buck: Comparative Analysis of Telephone and Web Surveys. Presentation at the American Association for Higher Education’s 2001 National Conference on Higher Education, Washington, DC.
Feld, K.G. (2000). Current Problems and Solutions in Web-Based Research. Presentation at the Institute for the Study of Business Marketing’s Web-Based Primary Research Conference, Philadelphia.
Feld, K.G. (2000). The Impact of e-Interviewers on Web-Based Survey Research. Presentation at the Association for Survey Computing Conference: Research on the Internet at Imperial College, London.
Feld, K.G. (2000, May). Using Opinion Research to Promote Moldovan Privatization through Mass Media. Panel presentation at the World Association of Public Opinion Researchers/American Association of Public Opinion Researchers Joint Conference, Portland.
Feld, K.G. (1999, March). Methods and Trends in Political Polling. Lecture for Washington Workshops Foundation’s U.S. Congressional Seminar, Washington, DC.
Feld, K.G. (1997, April). The Importance of Assisting the Growth of Representative Government in Other Countries. Lecture for Washington Workshops Foundation’s International Affairs Seminar, Washington, DC.
Feld, K.G. (1996, March). Democratization Work in U.S. Foreign Policy. Lecture for Washington Workshops Foundation’s Seminar on Diplomacy and Global Affairs, Washington, DC.
Feld, K.G. (1995, February). Writing Grant Proposals for Non-Governmental Organizations. Lecture for the Counterpart Foundation’s Moldovan NGO Development Seminar, Chisinau, Moldova.
Research Director, Contraception and Maternal Health Research Communication Initiatives. Undisclosed Client (2016). Developed stakeholder communication research strategies for the launch of multiple licensed generic injectable drugs for adoption and distribution in lesser developed countries to improve access and treatment for low income women. Research conducted in ten countries globally to develop primary and secondary stakeholder communication strategies to promote national registration and adoption of generics by public and social health networks providing free or subsidized care.
Principal Investigator. E-cigarette Health Behaviors and Attitudes Tracking Study In Colorado. Undisclosed Client (2014-present). Designed and managed this multi-million dollar research program in the State of Colorado to create reporting data for the FDA and shape public dialogue on the adoption of e-cigarettes in the general population. Research includes both cross-sectional population measures across time and a longitudinal panel component for an extremely low incidence population of interest. Regression is used to identify drivers of behaviors and attitudes and diffusion analysis techniques are employed to project behavior trends. Develop and improve complex stratified sampling designs as well as analysis and improvement of panel technical performance, Full P&L management responsibilities. Process integration with internal business groups to support the full research lifecycle. Provide methodological expertise. Responsible for all client-facing education and business development related to research design and analysis.
Principal Investigator. Comparative Sustainability Assessment of Rotary Foundation Programming (2012-13 & 2015-16). Designed and managed this project for The Rotary Foundation to define, measure and monitor Foundation best practices in sustainability for grant-making their six areas of focus (Promoting peace, fighting disease, providing clean water, saving mothers and children, supporting education and growing local economies) grant-making. Led multi-company team comparatively assessing effectiveness of Foundation programming in Kenya, India and Honduras for the pilot in 2012 and recommended changes to Foundation grant management and operating procedures to improve sustainability across all programming. Conducted global review of monitoring system implementation in over 60 countries and developed beneficiary sustainability measurement systems in 2015-16. Research included surveys, focus groups, key informant interviews, document review, secondary literature review and on-site observations.
Research Methods, Cross-Media Single Source Panel Development, Undisclosed Client (2012-2014). Lead methods improvement initiative for sampling, recruitment, management, and meter/device installation operations for award winning project. This single source Panel is a confidential, client-owned and permanent 15,000 household nationwide mobile, television and PC-based digital cross-media panel measuring online usage and search behavior. It is the first like it in the media research industry. Develop and improve complex stratified sampling designs as well as analysis and improvement of panel technical performance, Media Rating Council compliance and reduction of operational costs. P&L management responsibilities. Selection of and process integration with multiple outside vendors and internal panel support/relations groups to support the full panelist lifecycle. Directly manage vendors retained for panel recruitment and panel management activities. Provide methodological expertise and managed large-scale field operations for national and market-based custom research about how people use electronic media inside and outside of their homes. Responsible for client-facing education and business development in regards to the benefits of sample designs, field operations and related IT process change.
Research Methods Consultant. Open Society Georgia Foundation (2011). Delivered independent evaluation of the quality of USAID-funded media audience measurement research by a Georgian research organization to the Society to resolve national industry dispute.
Research Methods Consultant, Terror Free Tomorrow (2011). Delivered an independent evaluation of the quality of public opinion survey research work conducted in Kandahar and Helmand, Afghanistan for the New America Foundation prior to public endorsement by Terror Free Tomorrow.
Principal Investigator. Measuring Progress In Conflict Environments (MPICE): Afghanistan (2010-2011). Designed and managed this multi-million dollar JIEDDO-funded (now JIDA) research program in Afghanistan to both test the validity of the MPICE model for measuring stability and transition in fragile states and to apply the MPICE measurement model to multi-national efforts in Afghanistan. Collaborated closely with the US Army Corps of Engineers and the US Institute of Peace on model development and implementation. Research included surveys, focus groups, in-depth interviews, secondary literature capture and review and media monitoring components.
Research Partner. Media Development Program: Egypt (2007-2011). Delivered research-based business consulting services for major media partners of the project including Al Ahram, Al Akhbar, the Egyptian Radio and Television Union (ERTU), the Middle East News Agency (MENA), Cairo University and the Library of Alexandria. Worked with program partners using audience tracking research as catalyst to consolidate MDP participation and change business management thinking. Launched media industry awareness and adoption of world research standards. Improved local research firm capacity to service contracts. Conducted research on competing media educational centers throughout the Middle East. Provided applied research direction, design and management for tracking and ad hoc studies. MDP program was managed by MSI and funded by USAID.
Principal Investigator. Women In Muslim Countries Survey (2006-2011). Invented, designed, budgeted and managed staff implementation of and reporting study of tracking survey monitoring women’s perception of their CEDAW rights in actual practice in Afghanistan, Bahrain, Bangladesh, Bosnia-Herzegovina, Egypt, Iran, Iraq, Jordan, Kazakhstan, Kosovo, Kuwait, Kyrgyzstan, Lebanon, Oman, Pakistan, Qatar, Saudi Arabia, Sudan, Syria, Tajikistan, Turkey, United Arab Emirates and Yemen as well as Muslim minorities in Spain, France and the Netherlands. Produced a paper and speaking series on trends and changes within specific countries across time and comparing countries and regions across time.
Research Consultant. Media Program for Moldova (2009-2011). Delivered research-based business consulting services for launch of regional television station network “AICI” in Moldova. Worked with station partners and donor community using audience and advertiser research as catalyst to consolidate station partnerships, modify programming practices and support ad revenue generation. Provided applied research direction, design and management for audience tracking studies and ad hoc studies of advertisers. MPM program was managed by IREX and funded by USAID.
Research Consultant. Albanian Election Polls (2009). Delivered technical assistance to provide the first-ever nationwide elections tracking polling in Albania. Delivered as a neutral tool to encourage parties and candidates to adopt policies and strategies that better address voter concerns, as well as build confidence in election results. Work was managed by World Learning and co-funded by USAID and the British Embassy.
Service Review Researcher. Voice of America Creole Service (Haiti) (2006-2009). Implemented primary research in Haiti and wrote service review reports for audience tracking research for VOA Creole service. Presented findings to VOA Haitian Creole service staff and management during annual service reviews.
Key Account Manager. Suburban Propane Customer Loyalty Monitoring Program (2005-2006). Directed nationwide customer satisfaction and loyalty monitoring program for this utility company. Recommended business actions through presentations and reports to improve customer acquisition and retention based on tracking data and factor analysis results. Managed CATI center to service account, including supervision customer service complaint and service outage reporting process.
Key Account Manager. North Carolina Click-It-Or-Ticket Seat Belt Survey (2005-2006). Managed statewide observational research teams monitoring seat belt usage data during the the N.C. Governor’s Highway Safety Program campaign. Contract was managed by RTI International and funded by the Highway Safety Program.
Business Segment Manager, Call Center Services (Data Collection Task Manager). 2004 National Long-Term Care Survey (NLTCS) (2004-2005). Managed business and call center field operations related to executing this longitudinal survey of approximately 20,000 people drawn from Medicare enrollees that examines changes in the health and functional status of older Americans (age 65 and above). It also tracks health expenditures, service use, and the availability of care-giving resources. The survey began in 1982, and follow-up surveys were conducted in 1984, 1989, 1994, and 1999. A sixth follow-up survey was conducted during 2004. Operations included inbound/outbound interviewing and locating services. Study funded by the National Institute on Aging and Duke University’s Center for Demographic Studies.
Business Segment Manager, Call Center Services (Data Collection Task Manager). National (US) Survey on Drug Use and Health (NSDUH) (2003-2005). Managed business and interview validation operations for this annual survey sponsored by the Substance Abuse and Mental Health Services Administration (SAMHSA). First conducted in 1971, this survey provides national, state and sub state data on substance abuse and mental health. It is the primary source of substance use data for the federal government. Approximately 67,500 NSDUH interviews are completed annually. At the end of each NSDUH screening and interview, respondents are asked to provide contact information so that NSDUH call center staff can check on the quality of the face-to-face field interviewers’ work. Verification calls are an integral part of the NSDUH as a tool to ensure that data are collected according to project protocols.
Business Segment Manager, Call Center Services (Data Collection Task Manager). World Trade Center Health Registry (2003-2004). Managed business and call center field operations related to executing the registry, including inbound and outbound call work. The New York City Department of Health and ATSDR sponsored development of a central, unified registry of persons exposed to smoke and airborne substances following the September 11, 2001 World Trade Center disaster. Over 71,000 baseline health interviews were completed in multiple languages.
Research Consultant. Survey of South Africans At Ten Years of Democracy (2003). Provided guidance on design and execution of survey components for this project funded by the Kaiser Family Foundation, Washington Post and Harvard University. The survey was an experiment in combining research and reporting to better inform the public on the development of democracy in South Africa to dispel myths and misperceptions.
Research Scientist. Honeywell Customer Value Process (2002). Delivered revised multi-mode, Six-Sigma compliant research methodologies to Honeywell’s division of Industrial Automation and Control (IAC) to increase the accuracy of the research-driven Customer Value Process (CVP). The CVP identifies service defects, measures performance against competition, and tracks customer-defined attributes which effect customer value and influence purchase and repurchase decisions amongst Honeywell’s international business-to-business customer base. Replaced traditional international CATI data collection and paper-based reporting with blended, multi-lingual CATI and in-person online interviewing and real-time, web-based reporting tools. This combination delivered unique customer satisfaction measurement and service benefits and significantly increased ROI, changes which neither of the other data collection modes or the more traditional reporting systems could realize. Contract was managed by WKS Consulting and funded by Honeywell.
Evaluation and Research Consultant. Promoting Social Reconciliation in Post-Conflict Societies Study (1996). USAID Evaluation IQC No. AEP-0085-I-00-6020. Evaluated democratization programs to promote community-level democratic reform and social reconciliation in transitional societies in the former Yugoslavia, Middle East, and South Africa. Deployed to Croatia and Bosnia-Herzegovina as team coordinator and team Political Scientist
- B.A. in Politics & Government, German and Philosophy from Ripon College, 1991
- M.A. in German and European Studies from Georgetown University, School of Foreign Service, 1993